Terms & conditions

Payment

Payment is to be made at the time of ordering – no items will be sent out without cleared payment. Please make sure that your information is up to date and correct when placing your order. If you notice a mistake in your details please contact us as soon as possible.

Delivery

As some items are custom made to order please allow up to 3 working days for these items to be printed, packaged & wrapped before being sent. When packaging items great care is taken – all our items are wrapped and securely packaged using either bubble wrap, polystyrene boxes or card backed envelopes, depending on shape and size of items being sent. This is to make sure everything arrives safely with you.

After payment has cleared items are sent out within 3 working days. Coralbox use Royal Mail to deliver all parcels – using Signed For services – delivery times according to Royal Mail is 1 to 3 working days for UK orders. Please note these are guidelines only and items may take a little longer on busy occasions within the Royal Mail network.

Refunds & returns

Here at Coralbox our items are handmade and individually printed. This means slight variations do occur from the photographs pictured on our website. We hope you love your items ordered from Coralbox, if you are unhappy with any item we are happy to offer you a refund (excluding P&P cost) if the item is returned to us in its original packaging within 14 days from the date of delivery. Please note that the return postage is at your expense.

If your item(s) is faulty please contact us immediately by emailing coral-box@hotmail.com. Please include your name, address and details of the item(s) and if possible a photograph of the issue. (Please do not return items without contacting us first). Please note Coralbox cannot accept returns for custom or personalised items due to the custom nature of these items (unless faulty).

All refunds will be processed within 7 working days of the return being received, refunds will be made to the original payment method through Paypal.


Privacy Policy

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our blog and website? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site. 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To allow us to better service you in responding to your customer service requests.

• To quickly process your transactions.

• To ask for ratings and reviews of services or products

• To follow up with them after correspondence (live chat, email or phone inquiries) 

How do we protect your information?

All transactions are processed through a gateway provider and are not stored or processed on our servers. We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We do not include or offer third-party products or services on our website.Google Analytics. We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. 

Email addresses

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions

• Process orders and to send information and updates pertaining to orders.

• Send you additional information related to your product and/or service

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

Contacting us: - If there are any questions regarding this privacy policy, you may contact us using the information below.

Email: coral-box@hotmail.com


Cookies

Do we use 'cookies'? 

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

We use cookies to: 

 • Help remember and process the items in the shopping cart. 

 • Understand and save user's preferences for future visits. 

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.]You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If users disable cookies in their browser: If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.